Living Exceptionally Starts Today!DO GREAT THINGS EVERY DAY
SME LIFE COVER
 SURE DEAL
 SOMESA PLUS
World-Class SupportWe are in the business of assisting people. So whether you have a problem while you're traveling, or you are having trouble with our website, we can help.
If you can't find what you're looking for online, please give us a call at (256) 414 332870. Our customer service team can help you purchase a new policy, make changes to an existing policy, file a claim, or answer any questions you may have. You can also send us an email and we'll respond as soon as possible.
The Good CompanyUAP Old Mutual Group is an integrated financial services company offering a range of financial services, which include Investment, Insurance, Banking and Savings with a wider and more accessible distribution network.
Other Services FAQs
Just as you have home or car insurance, travel insurance is no different, by protecting the investment you make in travel plans. Travel insurance can protect your financial investment (up to the amount of your policy limits) should your trip be cancelled or interrupted for a covered reason, as well as provide additional benefits like baggage protection and emergency medical and dental coverage.
Our 24-hour hotline is staffed with multilingual specialists who can help you with all types of situations from anywhere in the world, from reporting lost baggage to getting emergency medical treatment. They can also help you replace passports, refer you to legal assistance, secure cash in case of emergency and guarantee payment to gain admission into a hospital.
Non-refundable costs include your trip deposits/payments that would be lost if you had to cancel for a covered reason prior to trip departure. Some examples include cruise, tour and airline ticket costs. Be sure to consult your travel coordinator to determine what costs are non-refundable for your particular trip as cancellation policies vary.
Yes, as long as you have not already departed on your trip or filed a claim. For fastest service, please call us on (256) 414 332870
For fastest service, you can cancel your policy by giving us a call on (256) 414 332870. For a full refund of your premium, you must cancel within 10 days of your policy purchase and have not filed a claim or departed on your trip.